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Terms & Conditions Mobile Phones 14
Day Mobile Phone Exchange/Refund If you have purchased a T-Mobile handset, you will have to contact T-Mobile's customer service in order to confirm you are returning the handset. T-Mobile require that the customer instigates the return procedure - please make sure you have done this before returning your purchase. Where you choose to return the phone under the 14-day money back period you will remain liable for the line rental charges and any call costs from the date of connection until cancellation is effected. Solware Ltd. do not accept liability for these charges. Sim free Mobiles If you send back a Sim Free Mobile Phone and do not have a replacement or an alternate phone we will charge you and administration fee of £17.50. This will be deducted from the total purchase amount. That amount will then be credited to your card. Faulty Mobile Phone Policy If the Phone purchased from us develops a fault whithin the first 30 days then we will replace or arange a replacmentfor you, if the mobile becomes faulty after 30 days and before 12 months it is the responsibility of the Manufacture, you will need to find ther nearest service centre to take or post to. They will then repair or replace the handset for you under there repair policy. You may request a refund for faulty phones (mechanical breakdown) within a reasonable amount of time (normally 28 days) but you will be responsible for the remaining term of the airtime agreement.(normally 12 months) unless returned under the 14 day refund guarantee as above. All items supplied must be returned as new and not damaged in any way. Contracts do not affect your statutory rights. 6 Month Accessory
Exchange Warranty 14 Day Money Back
Guarantee 7 Day Cancellation of Order for Mobile Phones and accessories You have the right to cancel your order for whatever reason within 7 days of placing the order. If the order has been dispatched within seven days of ordering then the 14 Day moneyback guarantee applies. Tariff Changes If you take out a contract mobile phone and change to a lower tariff within 4 months/120 days, thereby causing a commission claw back from the relevant Network operator you accept and agree that we can take the amount clawed back via the credit or debit card used to initially purchase your mobile phone. OFTEL stated there opinion to the mobile news and that dealers should pass this charge to the customer if they break the terms and conditions just as the networks do to us the dealers.( Telecommunications Governing Body ) Return Address The address to return
all products to is: Solware Ltd. cannot accept liability for packages damaged or lost during transit. You are advised to wrap the product adequately to prevent this happening. Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package at your cost, by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. When returning products
please include the following details:
We will check the SIM and the IMEI of returned handsets to ensure that they are the items that we have supplied. If they are not the handset and SIM supplied we will not action a cancellation. Your statutory rights as a consumer are not affected. Refund payments will be made within 30 days of cancellation subject to above criteria been complied with. For full details of the new European Directive regarding distance selling please visit: http://www.dti.gov.uk/CACP/ca/policy/distanceselling/newregs.htm If you have any queries regarding returning your purchase please contact Solware Ltd. on 0870 870 7890 Delivery Terms We deliver accross the UK. We are unfortunately unable to take orders from outside of the UK. Any accessory ordered on this website will be delivered normally within 1-3 Working Days. (Subject to Postal System) Any Monthly Contract phone will be delivered within 1-3 Working Days. Contract phones are subject to status & a successful credit check, proofs of ID may be required on delivery of the handset purchased. An email will be sent confirming that we have received your order and it is being processed. No Money will be taken from your credit/debit card until the Order has been processed & despatched. If in the unlikely event that an item is out of stock we will notify you by email to either re-arrange delivery or give you the option to cancel your order. Your statutory rights as a consumer are not affected. All Prices on this website include UK VAT @ 17.5% All monthly contract phones are subject to Status & Availability. All Prices & tariffs correct at date of modifying. Errors and Omisions exempt. Due to the fast moving nature of the mobile phone industry, all offers on this website are subject to change without notice and we will confim the current offer with you by phone or email before finalising your order. By ordering you are deemed to have accepted these terms.
We endeavour to respond to complaints within five working days. Opening Times
Your Obligations
Privacy Solware Ltd. are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We may e-mail you in
the future unless you have given us instructions otherwise. your name
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. This site contains links to other sites. Solware Ltd. is not responsible for the privacy practices or the content of such Web sites. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email me at carl@solware.co.uk Send mail to
carl with questions or comments about this web site. |
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Registered Office - 1st Stop 4 Mobiles, 27 Hillman, Tamworth, Staffordshire, B77 2RG Customer
Service
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